Refund policy

Return & Refund Policy

We want you to feel completely confident in your Relieva. If you're not satisfied, we're here to make it right.

30-Day Satisfaction Guarantee
You have 30 days from the date your order is delivered to request a return for a refund. We want you to actually use your Relieva during this window — if it isn't right for you, you're covered.

How to Start a Return
Email us at [support@getrelieva.co] with your order number and the reason for your return. We'll respond with return instructions and the return address. Please do not send items back before contacting us — returns sent without prior authorization may not be processed.

Refunds
Once your returned item is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take an additional few days to appear on your statement.

Return Shipping
For change-of-mind or "not satisfied" returns, the customer is responsible for return shipping costs. If your item arrives damaged, defective, or incorrect, we cover return shipping and will replace it or refund you in full — just send us a photo when you reach out.

Damaged or Defective Items
If your Relieva arrives damaged or stops working as intended, contact us within 30 days of delivery with your order number and a photo or short video. We'll arrange a free replacement or full refund.

Condition of Returns
To be eligible, returned items should include all original components (device, charging cable, packaging) and be in resellable condition aside from normal trial use. We reserve the right to decline returns that show excessive wear or damage beyond reasonable testing.

Non-Returnable Situations
- Requests made more than 30 days after delivery
- Items returned without prior authorization
- Items missing components or returned with significant damage

Late or Missing Refunds
If you haven't received an approved refund, first check with your bank or card provider, as processing times vary. If you've done this and still haven't received it, contact us at [support@getrelieva.co].

Questions? Email [support@getrelieva.co] and we'll help.