Shipping policy

Shipping Policy

Where We Ship
We currently ship to the United States and Canada.

Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking as soon as your order ships. Please allow 1–2 days for the first tracking scan to appear.

Delivery Times
Estimated delivery is [7–14 business days] after processing. Delivery times are estimates, not guarantees, and may be affected by carrier delays, customs, weather, or peak periods.

Shipping Costs
Shipping costs (if any) are calculated and displayed at checkout before you pay.

Tracking
A tracking number is emailed to you when your order ships. If your tracking hasn't updated in 5+ business days, email us at [support@getrelieva.co] and we'll look into it.

Customs, Duties & Taxes
Any import duties, taxes, or customs fees that may apply are the responsibility of the customer and are not included in your order total or shipping cost. These are determined by your local customs authority.

Incorrect Addresses
Please double-check your shipping address at checkout. We're not able to reroute or refund orders shipped to an address entered incorrectly by the customer, though we'll always try to help.

Lost or Stuck Packages
If your package appears lost or hasn't moved for an extended period, contact us at [support@getrelieva.co] and we'll work with the carrier to resolve it.

Questions? Reach us anytime at [support@getrelieva.co].